Returns
We want you to be 100% happy with your new products. We know that sometimes things don't work out. If you want to return an item, just let us know within 90 days of delivery and you can get it back to us in a number of ways.
Returns kept simple
- If you're not 100% happy with your new product, we won't mess around. We'll give you a full refund if it's unused. Your refund will be issued back to your original payment method.
- Whatever suits you, we can do. Let us collect your product or if it's easier, visit parcelmonkey for alternative quotation.
What to do
- Contact us by phone to notify us of your wish to return any goods to us.
- Put the original order confirmation / delivery note inside the package (if this is not possible then you must include a slip with the order number so we can track the goods when they arrive).
- Package the goods securely to ensure they are not damaged in transit. The packaging in which the item was sent should only be used for the return if it is in good condition and continues to offer adequate protection for the goods.
- Address the goods to: -
Returns Department,
Wood Finishes Direct Limited,
Unit B, 5 Acre Estate,
Park Farm Industrial Estate,
Folkestone,
Kent,
England,
CT19 5DS
Unwanted Items
You may return any unwanted items to us up to 90 days after the day you receive it for a full refund
(see Refunds), provided they are unused, in perfect condition when received and have at least 3 months left on expiry. You must ensure that the goods you are returning are packaged adequately to protect against damage. If you fail to take reasonable care of the goods before they are returned to us, and this results in
damage or deterioration, we will charge you for the reduction in value. Please note that we do not accept returns for colour mixed and bespoke products.
In the unfortunate event that you do not like the colour we are unable to accept the product back if they have been opened. Should the product be unopened and unused we will be happy to refund. Many of our products are available in samples sizes to allow you to try test areas first. We do our best to have swatches that show a good colour indication however the wood you are applying to and/or your monitor/screen settings can mean there will be some variation.
Duplicate or Incorrect Items
If we have sent you duplicate or incorrect items, we can arrange to collect these items and resend the
correct ones at no cost to you. Please contact us by phone to arrange.
Items Damaged in Transit
Please visit our damages page where we can help resolve this issue for you.
Faulty Items
Faulty products can be returned to us within 30 days of receiving the goods
for a full refund (see Refunds) or an exchange. If a product becomes faulty
after 30 days you may wish to contact the manufacturer directly as they may be able to offer support
and troubleshooting with the issue you have with the item. We test every single return. If a returned
product is found not to be faulty by our test centre we will return the item to you and you will be
liable for the postage. We will not refund any postage for items found to be non-defective.
Your statutory rights are not affected.