Returns
Returns shouldn't be complicated. We know that sometimes things don't work out and you may want to return an item, just let us know within 30 days of delivery and you can get it back to us easily.
Returns kept Simple
- If you're not 100% happy with your new product, it's not an issue. We'll give you a full refund if it's unused. Your refund will be issued back to your original payment method. All you need to know is if it's over 10kg or not, how do I know if it's over 10kg? Simple! Typically, 1kg is the equivalent of 1 litre.
If it's Under 10kg
- Visit ClickSit and complete the super simple form.
- Put the original order confirmation / delivery note inside the package (if this is not possible then you must include a slip with the order number so we can track the goods when they arrive).
- Package the goods securely to ensure they are not damaged in transit. The packaging in which the item was sent should only be used for the return if it is in good condition and continues to offer adequate protection for the goods.
- Return it to a Collect+ store.
- Put your feet up and rest easy knowing your refund, minus £6.99 per box to cover the return courier cost, will be on its way in few days. Simple right!
If it's Over 10kg
- Give us a call on 01303 213838 and we can organise a return for you for only £6.99 per box. Or if it's easier, visit parcelmonkey to get your own quote.
- Put the original order confirmation / delivery note inside the package (if this is not possible then you must include a slip with the order number so we can track the goods when they arrive).
- Package the goods securely to ensure they are not damaged in transit. The packaging in which the item was sent should only be used for the return if it is in good condition and continues to offer adequate protection for the goods.
- Address the goods to: -
Returns Department,
Wood Finishes Direct Limited,
Unit G, 5 Acre Estate,
Park Farm Industrial Estate,
Folkestone,
Kent,
England,
CT19 5DS
Unwanted Items
You may return any unwanted items to us up to 30 days after the day you receive it for a full refund
(see our Refunds policy), provided they are unused, in perfect condition when received and have at least 3 months left on expiry. You must ensure that the goods you are returning are packaged adequately to protect against damage. If you fail to take reasonable care of the goods before they are returned to us, and this results in
damage or deterioration, we will charge you for the reduction in value. Please note that we do not accept returns for colour mixed and bespoke products.
In the unfortunate event that you do not like the colour we are unable to accept the product back if they have been opened. Should the product be unopened and unused we will be happy to refund. Many of our products are available in sample sizes to allow you to try test areas first. We do our best to have swatches that show a good colour indication however the wood you are applying to and/or your monitor/screen settings can mean there will be some variation.
Duplicate or Incorrect Items
If we have sent you duplicate or incorrect items, we can arrange to collect these items and resend the
correct ones at no cost to you. Please contact us by phone to arrange.
Items Damaged in Transit
Please visit our damages page where we can help resolve this issue for you.
Faulty Items
Faulty products can be returned to us within 30 days of receiving the goods
for a full refund (see Refunds) or an exchange. If a product becomes faulty
after 30 days you may wish to contact the manufacturer directly as they may be able to offer support
and troubleshooting with the issue you have with the item. We test every single return. If a returned
product is found not to be faulty by our test centre we will return the item to you and you will be
liable for the postage. We will not refund any postage for items found to be non-defective.
Your statutory rights are not affected.