Returns

They shouldn't be complicated! If you're not 100% happy with your product, return it to us within 30 days using the options below.

And just so you know.... Typically, 1kg is the equivalent of 1 litre...

10kg or less

Charge of £6.99 per parcel

  1. Fill in our returns form
  2. Print the returns label
  3. Package your goods securely
  4. Return it to a Collect+ store.
  5. Once received, we'll refund your goods

Over 10kg

Charge of £9.99 per parcel

  • Call us on 01303 213838
  • Quote your order number
  • We'll organise a return via Parcelforce
  • Package your goods securely
  • Once received, we'll refund your goods

    • Hassle-Free Tips

    • Only use original packaging if it continues to offer adequate protection
    • Goods should be unused, unopened and without damage
    • If a product came sealed in a bag, it should be returned in the same manner
    • Ensure adequate packaging and void fill to protect against damage
    • Refunds will be issued back to your original payment method
    • Refunds are processed less return courier charge (as stated above)
    • Only Outward economy delivery charge reimbursed (if charged)

    Unwanted Items

    You may return any unwanted items to us up to 30 days after the day you receive it for a full refund (see our Refunds policy), provided they are unopened, unused, in perfect condition when received and have at least 3 months left on expiry. We do not accept returns for colour mixed and bespoke products.

    Many of our products are available in sample sizes to allow you to try test areas first. We do our best to have swatches that show a good colour indication however the wood you are applying to and/or your monitor/screen settings can mean there will be some variation.

    Duplicate or Incorrect Items

    If we have sent you duplicate or incorrect items, we can arrange to collect these items and resend the correct ones at no cost to you. Please contact us by phone to arrange.

    Items Damaged in Transit

    Please visit our damages page where we can help resolve this issue for you.

    Faulty Items

    Faulty products can be returned to us within 30 days of receiving the goods for a full refund (see Refunds) or an exchange. If a product becomes faulty after 30 days you may wish to contact the manufacturer directly as they may be able to offer support and troubleshooting with the issue you have with the item. We test every single return. If a returned product is found not to be faulty by our test centre we will return the item to you and you will be liable for the postage. We will not refund any postage for items found to be non-defective.

    Self Serve Returns

    We try to take the burden out of returns, however should you wish to arrange a return yourself, please ensure you read all items on this page first before sending back to us:

    RETURNS
    Wood Finishes Direct,
    Unit G, Five Acre Estate,
    Park Farm Industrial Estate,
    Folkestone,
    Kent
    CT19 5DS

    Your statutory rights are not affected.