Privacy Policy

Wood Finishes Direct Ltd is committed to protecting your privacy and will only use the information that we collect about you lawfully and in accordance with the Data Protection Act (1998).

We will not disclose any information to any third parties without your written consent, except for necessary delivery details in the case of a supplier who ships a product directly to you. In the unlikely event, we need to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

What Personal Information do we ask for?

We collect information from you when you:

  • Sign up for a Wood Finishes Direct account
  • Place an order online, either as a guest or using your account
  • Enter a competition of ours
  • Subscribe to our email newsletters

We will ask for information such as your name, postal address, email address and payment details. When placing an order through our online shop, we'll need your credit/debit card details (including card number, cardholder name and expiry date) for us to take payment and confirm the order on-line. We will never store your bank details on our servers. We may also ask you for your telephone number so that, if needed, you can be contacted regarding your order.

This information will be kept accurate and up to date. It is held securely in accordance with our internal security policy and the law.

You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. We advise that you contact us if you wish to make any changes to the information we hold about you.

How do we use your information?

The information you give us may be used in a variety of ways including the following:

  • To answer any questions, you may have or information you may have requested
  • To process your order or manage your account
  • Keeping track of sales and enquiries
  • Sending you marketing material about products, services and promotions
  • For market research purposes to help improve our products and services
  • To let you know of any important changes or developments about our products, services and to our site

How we protect your information

All the information you give us is protected by a secure server. The secure server software SSL (Secure Socket Layers) encrypts the information you enter before it is sent to our web site, and whenever it is sent to our payment gateway for processing. You can tell our site is secure as a small locked padlock will appear in your browser's status bar to show that you can safely send sensitive information (such as credit card details) to our web site. Another indicator is that our secure pages will not display a 'security alert' message. You should also check the browser's address bar and make sure the address begins with 'https://'. We have a secure hardware firewall in place on our server to further protect the information we store.

Does the Wood Finishes Direct Ltd web site use cookies?

Our web site uses temporary 'session' cookies to uniquely identify you so that we can operate your shopping basket. To use our shopping basket, you must set your browser to allow temporary 'session' cookies. Temporary cookies are deleted from your computer as soon as you close your browser window. We may also use technology to track the patterns of behaviour of our visitors to our site to improve the overall customer experience.

How we like to stay in touch

Whether you've bought a product from us, set up an account or just asked for some advice, the information we collect from you, will be used to keep you informed of products and services (including special offers, discounts, competitions etc.) which we consider may be of interest to you by email.

If you would prefer not to receive marketing material from us, you can opt out at any time. Simply select the opt-out option when you submit your details or click the 'unsubscribe' link at the bottom of every email or reply to one of the emails that you have previously received from us, with the word "unsubscribe" as the subject.

Wood Finishes Direct Limited is a company registered in England and Wales with company number 05556432. Registered Office: Unit B, 5 Acre Estate, Park Farm Ind Estate, Folkestone, Kent, CT19 5DS. VAT No. 870365027.