Delivery Information UK Mainland Rates * Please see exceptions below. Standard Delivery Items delivered by Thursday 9th October Guaranteed Next Working Day Items delivered on Wednesday 8th October Guaranteed Next Working Day (before 12:00) Items delivered on Wednesday 8th October Saturday Delivery Items delivered on Saturday 11th October £35.00 and over FREE £7.95 £10.45 £14.00 Under £35.00 £3.95 £11.90 £14.40 £17.95 Same Day Dispatch Orders of in-stock items placed Monday to Friday before 11 am are dispatched the same day as ordering (excluding public/bank holidays). Next Day Dispatch Orders of in-stock items placed on or after 11 am are dispatched the following working day. Out-of-stock Items Out-of-stock items will be dispatched on our Standard Delivery option as soon as they are in-stock. * Location Surcharges Please note that Guaranteed Next Working Day and Saturday Delivery are not available for the following locations when ordering online. If you need a faster delivery then please call us to arrange. When estimating weights, keep in mind that 1kg is approximately the weight of 1 litre. Location Post Codes Surcharge Delivery Channel Islands All GY and JE. None up to 2kg; then £9.50 up to 25kg; then £6.50 per 25kg 3 working days Items delivered by Friday 10th October Ireland (eire) n/a £6.00 up to 1kg; then £5.00 up to 2kg; then £7.00 up to 25kg; then £18.00 per 25kg 7 working days Items delivered by Thursday 16th October Isle of Man All IM. None up to 2kg; then £9.50 up to 25kg; then £6.50 per 25kg 3 working days Items delivered by Friday 10th October Isles of Scilly TR21 and TR25. None up to 2kg; then £9.50 up to 25kg; then £6.50 per 25kg 3 working days Items delivered by Friday 10th October Northern Ireland All BT. None up to 2kg; then £9.50 up to 25kg; then £6.50 per 25kg 5 working days Items delivered by Tuesday 14th October Scottish Highlands (Mainland) IV3-40, IV54, IV63, KW1-14, PA20-40, PH19-40 and PH60. None up to 2kg; then £9.50 up to 25kg; then £6.50 per 25kg 3 working days Items delivered by Friday 10th October Scottish Highlands (Offshore Islands) All HS, IV41-51, IV55-56, KA27-28, KW15-17, PA41-42, PA60-67, PA75-78, PH41-44 and all ZE. None up to 2kg; then £9.50 up to 25kg; then £6.50 per 25kg 3 working days Items delivered by Friday 10th October

FREE DELIVERY
Free delivery is applicable to all orders of £35 and over inclusive of the standard UK rate of VAT and only to UK Mainland addresses within England, Wales and the lowlands of Scotland (approx. south of Aberdeen). A standard delivery charge of £3.95 is applicable to all orders of £34.99 or less inclusive of VAT at the standard UK rate, this charge will be automatically added at the check out when the order is confirmed and paid. Only orders of £35 or over that are dispatched in their entirety will be eligible for free delivery, partial order dispatch on request of the customer will incur the standard delivery charge if the cost of the items to be dispatched are under £35 in value. Cancelling items, combining orders, or changing your delivery address, speed, or preference might affect your order's eligibility for Free Delivery.

Can I add items to an existing order to bring it over the £35 mark?
As long as your order hasn't been confirmed and processed at the check-out you can return to the store to edit or add items to those already in your basket before confirming and paying for your final order.

What if I have already placed and confirmed an order and wish to add more?
Further items can be added to an existing confirmed order by phoning Wood Finishes Direct and quoting the original order number, all amendments must be confirmed in writing by email or letter prior to dispatch.

What if my original order had a delivery charge but my amended order is now eligible for free delivery?
If the original order had a delivery charge but the new amended order exceeds the £35 threshold for free delivery, the £3.95 delivery charge can be used as payment or part payment towards the cost of the additional goods. The outstanding balance of any amended order must be paid prior to dispatch.

What if I cancel part of my order?

1. If you wish to cancel part of an order after it has been confirmed and paid, please phone Wood Finishes Direct and then confirm your amendment in writing by email or letter. Amended orders will not be dispatched until written confirmation of the change to the order has been received.
2. If the total value of the remaining order drops below £35 as a result of a partial order cancellation, the standard delivery charge of £3.95 will be applied to the amended total of the goods. In rare cases, if the original order is just over the £35 threshold for free delivery and the cancelled item is of a low value, the new balance due could increase over the original total order cost as a result of the partial cancellation.
3. If the order has not yet been dispatched by Wood Finishes Direct, the order will be amended as per the customers instruction and any refund due will normally be processed within 7 days, and a maximum of 28 days. In the event of a partial order cancellation where the total cost of the order increases as a result of the inclusion of the standard delivery charge, the additional balance must be paid before goods are dispatched. If the goods in the original order have already been dispatched, a refund will be made for the unwanted items (less any delivery charge) on their return to Wood Finishes Direct as per our terms and conditions.

Does everything on the site qualify for free delivery?
Yes, at present, all orders over £35 qualify for free delivery.

I'd like to have my order delivered to more than one address. Do I still get free delivery?
If the total for each part of the order that is going to a different address is for £35 or more then delivery to each separate address is free. If the total for any delivery address is below £35 the delivery charge of £3.95 will apply to each delivery address.

Payment
Goods will only be dispatched on receipt of the full payment due and will only be sent to the address confirmed on the original order confirmation. Any address change or variation must be made before dispatch by email from the same email account as the original order. Payment will only be deemed as received on receipt of cleared funds, in the case of personal or business cheques this may be up to 7 working days after receipt of the cheque by Wood Finishes Direct Ltd.

Summary of Terms and Conditions for Free Delivery

• Applies only to orders with £35 or more of eligible products (inclusive of VAT at the UK rate).
• Free Delivery applies only to addresses within England, Wales and the lowlands of Scotland (approx. south of Aberdeen).
• You will not receive free delivery on your order if any eligible products are cancelled, bringing the total order amount below £35.
• Free delivery charges differ between trade and retail accounts
• We reserve the right to change or discontinue our free delivery policy at any time.