0871 222 0499
Delivery Information
* The following times and charges apply to Mainland UK orders only (excluding Scottish Highlands). Please see exceptions if your order needs to be delivered to other areas.
Orders placed BEFORE 2pm today
| £50.00 and over | under £50.00 | |
|
Standard Service Delivery by 6pm on Tuesday 7th September |
FREE | £3.95 |
|
Next Working Day Delivery by 6pm on Monday 6th September |
£7.95 | £11.90 |
|
Next Working Day A.M. (before noon) Delivery by 6pm on Monday 6th September |
£10.45 | £14.40 |
|
Saturday Delivery by 1pm on Saturday 4th September |
£14.00 | £17.95 |
Orders placed AFTER 2pm today
| £50.00 and over | under £50.00 | |
|
Standard Service
Delivery by 6pm on Wednesday 8th September |
FREE | £3.95 |
|
Premium
Delivery by 6pm on Tuesday 7th September |
£7.95 | £11.90 |
|
Premium A.M.
Delivery by 12 noon on Tuesday 7th September |
£10.45 | £14.40 |
|
Saturday
Delivery by 1pm on Saturday 11th September |
£14.00 | £17.95 |
Out-of-stock Items
Out-of-stock items will be dispatched for free on our Standard Delivery option as soon as they are in-stock.
Exceptions and Location Surcharges
Please note that Next Working Day/Premium/A.M. and Saturday Delivery are not available for the following locations when ordering online. If you need a faster delivery then please call us to arrange. When estimating weights, keep in mind that 1kg is approximately the weight of 1 litre.
| Location | Post Codes | Additional Surcharge | Delivery |
| Channel Islands | All GY and JE. | £6.00 up to 1kg; then an additional £5.00 up to 2kg; then an additional £7.00 up to 25kg; then an additional £18.00 per 25kg | 3 working days Items delivered by Wednesday 8th September |
| Ireland (eire) | n/a | £6.00 up to 1kg; then an additional £5.00 up to 2kg; then an additional £7.00 up to 25kg; then an additional £18.00 per 25kg | 7 working days Items delivered by Tuesday 14th September |
| Isle of Man | All IM. | None up to 2kg; then an additional £9.50 up to 25kg; then an additional £6.50 per 25kg | 3 working days Items delivered by Wednesday 8th September |
| Isles of Scilly | TR21 and TR25. | None up to 2kg; then an additional £9.50 up to 25kg; then an additional £6.50 per 25kg | 3 working days Items delivered by Wednesday 8th September |
| Northern Ireland | All BT. | None up to 2kg; then an additional £9.50 up to 25kg; then an additional £6.50 per 25kg | 5 working days Items delivered by Friday 10th September |
| Scottish Highlands (Mainland) | IV1-40, IV54, IV63, KW1-14, PA20-40, PH19-40 and PH60. | None up to 2kg; then an additional £9.50 up to 25kg; then an additional £6.50 per 25kg | 3 working days Items delivered by Wednesday 8th September |
| Scottish Highlands (Offshore Islands) | All HS, IV41-51, IV55-56, KA27-28, KW15-17, PA41-42, PA60-67, PA75-78, PH41-44 and all ZE. | None up to 2kg; then an additional £9.50 up to 25kg; then an additional £6.50 per 25kg | 3 working days Items delivered by Wednesday 8th September |
FREE DELIVERY
Free delivery is applicable to all orders of £50.00 and over inclusive of the standard UK rate of VAT and only to UK Mainland addresses within England, Wales and the lowlands of Scotland (approx. south of Aberdeen). A standard delivery charge of £3.95 is applicable to all orders of £49.99 or less inclusive of VAT at the standard UK rate, this charge will be automatically added at the check out
when the order is confirmed and paid. Only orders of £50.00
or over that are dispatched in their entirety will be eligible for free delivery,
partial order dispatch on request of the customer will incur the standard
delivery charge if the cost of the items to be dispatched are under £50.00
in value. Cancelling items, combining orders,
or changing your delivery address, speed, or preference might affect your
order's eligibility for Free Delivery.
Can I add items to an existing order to bring it over the £50.00 mark?
As long as your order hasn't been confirmed and processed at the check-out
you can return to the store to edit or add items to those already in your
basket before confirming and paying for your final order.
What if I have already placed and confirmed an order and wish to
add more?
Further items can be added to an existing confirmed order by phoning Wood
Finishes Direct and quoting the original order number, all amendments must
be confirmed in writing by email or letter prior to dispatch.
What if my original order had a delivery charge but my amended order
is now eligible for free delivery?
If the original order had a delivery charge but the new amended order exceeds
the £50.00 threshold for free delivery, the £3.95 delivery charge can be used as payment or part payment towards the cost of the additional
goods. The outstanding balance of any amended order must be paid prior to
dispatch.
What if I cancel part of my order?
- If you wish to cancel part of an order after it has been confirmed and paid, please phone Wood Finishes Direct and then confirm your amendment in writing by email or letter. Amended orders will not be dispatched until written confirmation of the change to the order has been received.
- If the total value of the remaining order drops below £50.00 as a result of a partial order cancellation, the standard delivery charge of £3.95 will be applied to the amended total of the goods. In rare cases, if the original order is just over the £50.00 threshold for free delivery and the cancelled item is of a low value, the new balance due could increase over the original total order cost as a result of the partial cancellation.
- If the order has not yet been dispatched by Wood Finishes Direct, the order will be amended as per the customers instruction and any refund due will normally be processed within 7 days, and a maximum of 28 days. In the event of a partial order cancellation where the total cost of the order increases as a result of the inclusion of the standard delivery charge, the additional balance must be paid before goods are dispatched. If the goods in the original order have already been dispatched, a refund will be made for the unwanted items (less any delivery charge) on their return to Wood Finishes Direct as per our terms and conditions.
Does everything on the site qualify for free delivery?
Yes, at present, all orders over £50.00 qualify for free delivery.
I'd like to have my order delivered to more than one address. Do I
still get free delivery?
If the total for each part of the order that is going to a different address
is for £50.00 or more then delivery to each separate address is free.
If the total for any delivery address is below £50.00 the delivery charge
of £3.95 will apply to each delivery address.
Payment
Goods will only be dispatched on receipt of the full payment due and will
only be sent to the address confirmed on the original order confirmation.
Any address change or variation must be made before dispatch by email from
the same email account as the original order. Payment will only be deemed
as received on receipt of cleared funds, in the case of personal or business
cheques this may be up to 7 working days after receipt of the cheque by Wood
Finishes Direct Ltd.
Delivery Methods
We use couriers for orders over 2.5kg and Royal Mail for orders below 2.5kg (approx. 2.5 litres). To date our couriers have had a 99% delivery success rate. Whilst we have carefully selected reliable couriers that offer a full tracking system we cannot be held responsible for delays once the order has been dispatched from our warehouse. On occasions where delivery cannot be made, (i.e. you are not present at point of delivery), a card will be left detailing how you can make alternative arrangements for delivery with the courier. Our courier will attempt to deliver your order a maximum of 3 times without any extra costs being incurred. You can detail any delivery instructions in the "Special Instructions" box at the checkout (i.e. "Leave goods in a porch.") This will enable the courier to leave the goods without the need for a signature. We cannot be held responsible for any delays resulting in strike action.
Summary of Terms and Conditions for Free Delivery
- Applies only to orders with £50.00 or more of eligible products (inclusive of VAT at the UK rate).
- Free Delivery applies only to addresses within England, Wales and the lowlands of Scotland (approx. south of Aberdeen).
- You will not receive free delivery on your order if any eligible products are cancelled, bringing the total order amount below £50.00.
- Free delivery charges differ between trade and retail accounts
- We reserve the right to change or discontinue our free delivery policy at any time.