COVID-19 Daily Update

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Good news
It gives us enormous pleasure to announce that we have caught up with our back log of orders. We thank you for being so amazingly patient with us through these truly unprecedented times. It has been a time like no other.

Moving forward, goods can and are being, once again supplied within 3 working days from the date of order. Much more palatable! In addition, phones, emails, and live chats are once again being answered in a timely fashion.

To achieve this, we have unfortunately had to restrict the numbers of orders coming through our website by imposing a higher than usual minimum order value. Apologies if you have been affected by this. This situation is under constant review and we are confident that this will change for the better in the near future.

Orders that have been awaiting stock

If you are one of our customers that has been unfortunate enough to order a product that has been out of stock for many weeks, then please bear with us. We will update you on a regular basis.

There has been a national shortage for around 20 key products. In some cases, the manufacturer is experiencing so many (Covid related) delays that they are simply unable to provide us with a confirmed stock delivery date. We appreciate this is an unhelpful response, we wish we could be more informative.

Apology

We are sorry about the delays. Throughout this crisis, our aim has been to supply the self-isolated and do our bit for the UK. But, despite our best efforts, a percentage of our customer orders were sadly delayed. We promise you we did all we could to look after you but there were simply too many communication and supply issues for us to cope with. Indeed, we answered many 100’s (sometimes 1,000’s) of phone calls, emails, and live chats daily but inevitably there were many we just could not reply to in the timescales intended.

We are now approaching a level of service that our customers have known and respected for many years. We are once again ready and looking forward to answering your questions and fulfilling your orders in a timely manner.

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